Our COVID-19 SAFE Services to You
Our Catastrophe Service Client Portal is designed to provide you with fully automated and digital services to assist with your storm damage restoration insurance claim. Utilizing this customized system allows us to serve you from start to finish and completely circumvent face-to-face contact.
This system is designed for ultimate safety to protect your health and wellness during this difficult time of the COVID-19 pandemic. We can rely entirely on phone conversations, email correspondence and this web portal. Of course we can tailor all communication according to your comfort level. Nonetheless, we want to stress to our clients that your safety and the safety of our team is of the utmost importance.
Having said that, rest assured that you are in great hands with our cat teams. If your home has sustained damage due to a severe storm, either hail, wind, or tornado, we can assist you throughout the entirety of the process to relieve you of the time and effort required. The only thing you need to do is provide us with the proper information and documentation, then sit back and relax as we fully restore your home.
We truly are experts in our field. Our Project Managers are certified professionals having completed the “HAAG Certified Inspector-Residential Roofs” course. We have extensive knowledge and vast experience with storm damage restoration insurance claims. We combine our HAAG education and adherence to NRCA guidelines and standards along with strictly following all manufacturer suggested installation procedures. This allows us to provide unmatched quality in all of our restoration projects from beginning to end.
The first step to begin this process is to request a complimentary inspection to be performed by one of our EXPERT Project Managers. We will do this in an expedited manner and maintain a safe distance at all times.
Once we have inspected the exteriors of your home and advised you to file an insurance claim, we ask that you proceed with filing the claim and sign a contract to enter into an agreement to use our services.
After you file a claim with your insurance company, they will schedule an adjuster to perform an inspection of your home. Our Project Manager will attend the inspection as well. Please provide us with the claim number, name of insurance adjuster if provided, and the date and time of the pending inspection.
Your insurance company will provide you with a summary for dwelling outlining the scope of damage. Once you have received this document, we ask that you submit the document for our review.
After we have reviewed the summary of dwelling, you may begin reviewing product options required for the restoration of your home. We provide links to a variety of products for your consideration.
Once you have chosen all of your product options, we have a few documents for you to read and provide either answers or initials and your signature. Upon receipt of those documents, we can move forward with entering the required information to begin the production phase of your restoration project.